

Plex runs relay servers where your Plex server will connect to the relay and your player will also connect to the relay, making both ends of the connection egress type as far as routing and access control goes. https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/
It’s optional and likely not everyone uses it, but this provides a way for Plex to do remote streaming without the Plex server being reachable directly from the internet.
Separately, it costs money for Plex to run.


What kind of servicing do you expect it needs that can’t wait until you’re home, that wouldn’t be fixed by the old “turn it off and on again”?