“It’s the anxiety associated with real-time conversations, potential awkwardness, not having the answers and the pressure to respond immediately” - this hits the nail on the head for me about not wanting to be on the phone/teams call in the work place. Being pulled into a call with no context is my biggest nightmare.

I can see the writer’s point with regard to Encarta being a much more interactive experience that you don’t get with the likes of Wikipedia, but you’re right, it’s not that unfortunate that knowledge is being shared by Wikipedia for free