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Joined 1 year ago
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Cake day: June 12th, 2023

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  • If past support questions showed up in searches, then more users would be able to help themselves and would never need to ask for support, so it wouldn’t matter as much what platform it happened on.

    Personally, I think it would be good if support discords were all bridged to matrix spaces (currently doable, but matrix needs locking down more than discord to stop spam as the tools to prevent and remove it are worse) and the matrix history was archived somewhere search engines could index it like mailing list archives are (currently not doable). That approach would let users use what they want without forcing anyone else to, and keeps self help as easy as it was in the days of forums.






  • Desktop mail clients all seem to be dire, but Mail for Windows 10 seemed to suck a lot less than anything else. I, too, am a victim of it not noticing new mail for a couple of hours after it’s sent unless I explicitly refresh it, despite it being set to get new mail on push, but I’d still rather use it over Thunderbird, which I tried years ago, and tried again when they started warning about forcing Outlook onto people. Unfortunately, it looks like Mozilla decided that there were a non-zero number of good things about Outlook, and made a clone of it, as it’s got basically all the things I hate about Outlook.




  • It’s easy to look at source code and see that it’s got complicated. It’s harder to work out when it’s complicated because it needs to do something complicated like model something from the real world that’s complicated, or when it’s complicated because it’s accumulated loads of old crap. If you start experimenting with a rewrite, typically it’ll look like it mostly works before you’ve added most of the necessary complexity, and that can trick people into thinking that it wasn’t actually necessary.