Both auto-forwarding and auto-reply are paid features, which makes cancelling & switching much more difficult. Gmail is a breeze comparatively. I highly recommend against using their addresses (e.g. protonmail.com, proton.me, pm.me)

Email forwarding is available for everyone with a paid Proton Mail plan.

(source)

  • bl4kers@lemmy.mlOPEnglish
    1·
    14 hours ago

    I have Proton Mail addresses using my domain.

    Those are your addresses then not Proton’s. Hence why switching is easy and is irrelevant to my complaint which is specific to the domains listed

    Wikipedia says…

    In economics, vendor lock-in, also known as proprietary lock-in or customer lock-in, makes a customer dependent on a vendor for products, unable to use another vendor without substantial switching costs.

    If I want to switch away I have to pay every month in perpetuity to deliver emails to my new provider. In other words, I’ll always have to be a customer

    • utopiah@lemmy.ml
      11·
      9 hours ago

      Because you wouldn’t be actually switching so that’s not lock-in, that’s just you expecting free stuff forever.

      Anyway, I understand your point. I also want free stuff and I also want all my free stuff to be exactly what I need. My criticism is more than you selecting a provider, not paying for it, know what the problem is then complain it’s not what you need despite knowing it in advance. What also was problematic for me is that your title is not correct.

      Finally, maybe you are technically right (which I do not believe) but you can see from the total number of downvotes to your post and the upvotes on my comments that, at least in this community, your interpretation is being quite criticized.

      To end on a pragmatic note : please PLEASE do get funding (it does not have to be your own money) for Proton to provide forwarding for free for all email addresses. I’m sure nobody on this community would complain about that, I surely won’t!

      PS: if you are into lock-in and tech, consider reading “Information Rules: A Strategic Guide to the Network Economy” by Carl Shapiro and Hal R. Varian - ISBN 087584863X - Harvard Business Press 1998 and if it’s a bit too much here are my notes on it https://fabien.benetou.fr/ReadingNotes/InformationRules written 15 years ago.

      • bl4kers@lemmy.mlOPEnglish
        1·
        6 hours ago

        My criticism is more than you selecting a provider, not paying for it, know what the problem is then complain it’s not what you need despite knowing it in advance.

        I was a paying customer. I was not aware of this functionality being paid. If I had been aware, I wouldn’t have used Proton addresses. Now I’m facing the consequences after switching. Others have commented being in the same position,

        you can see from the total number of downvotes to your post and the upvotes on my comments

        If you think I care, you’re wrong. The point of this post is to remind and inform, not argue over technical definitions. If it helps one person then it’s served its purpose